How do I change my login password? (Forgot password / Reset password)

Overview

If you are having a hard time remembering your login password or simply want to change it, just follow the “Forgot password” feature the next time you log in and reset your password or pick a new one.

Change password (“Forgot password”)

1. On the login page, click on the “Forgot password” link below the login button. A new input field appears.
2. In the input field, enter your user email address which is registered in metasfresh and click .
3. You will receive an email from metasfresh containing password reset instructions.
4. Open the email in your inbox and click on the included link. A new browser tab opens up.
5. Enter your New Password with at least 8 characters.

   Note 1: Make sure the password consists of at least 8 characters or it will not be saved!
   
   Note 2: Please note that the password is case-sensitive!

6. Repeat your New Password (retype).
7. Click and log in as usual.

Example

Change password (at whim)

1. Open the user menu in the upper right corner of the menu bar.

   Note: Use shortcut Alt + 4 / ⌥ alt + 4.

2. Click on “Settings”.
3. Start the action “Change my password”. An overlay window opens up.
4. Enter your Old Password.

   Note: Press and hold to see the password.

5. Enter your New Password with at least 8 characters.

   Note 1: Make sure the password consists of at least 8 characters or it will not be saved!
   
   Note 2: Please note that the password is case-sensitive!

6. Repeat your New Password (retype).
7. Click “Start” to apply the changes and close the overlay window.

Example