How to start a new repair project

Overview

A repair project in metasfresh contains all necessary work steps, materials, service types, etc. and serves to prepare the production order on the basis of which the repair is subsequently carried out. A repair project is always based on a process with the corresponding details, which must be checked for completeness and approved before the repair project can be started.

Requirements

1. Receive returned faulty products through the Service/Repair Customer Return and create a process.
2. Jump over to the linked documents Serviceannahme in the window “Request (all)” (under CRM in the sidebar) and open the already filtered process.

Steps

Review process and start the project

1. Go to the menu and open the window “Request (all)”.
2. Use the filtering function, to help you find the desired process, e.g. by filtering after the Request Type Service Annahme with or without Project.
3. Open the record of the process in question and check it for completeness.
4. Start the action “Start Service/Repair Project”. A new tab will open with the window name “Service/Repair Project”.
5. Go to the register “Project Repair Task” at the bottom of the page. Here you can see the different types of tasks to be executed, e.g. Service/Repair Order oder Spare Parts.
6. Optional: Click on , to enter additional tasks or select certain task lines to delete them (Alt + Y / ⌥ alt + Y).

Creating a Service/Repair Order

1. Select a taskline of the Type Service/Repair Order.
2. Start the action “Create Repair Order(s)”.
3. A Service/Repair Order with the status In Progress will be generated and in the column Repair Order of the taskline the project will be linked. Zoom in the field to open the Order.

   Info: A Repair Order is an order with the documenttype Service/Repair Order.

4. In the entry of the repair order you can record all of the required work effort.

Reserve Spare Parts

1. Select a taskline of the Type Spare Parts.
2. Start the action “Reserve Spare Parts”. This action opens the “Handling Unit Editor” as an overlay-window.
3. Select a HU-line of the to be reserved spare parts and start the quick-action “Reserve”. It will open an overlay-window.
4. Enter a Quantity.
5. Click on “Start”, to reserve the spare parts and close the overlay-window.
6. Click on “Done”, to close the “Handling Unit Editor”.
7. The Task-line of the Type Spare Parts now shows the Status Completed.

Cancel reserved Spare Parts (optional)

• Start the action “Cancel Reserved Spare Parts”, to cancel the spare parts reservation and to put the status of the task-line back to in Progress.

Next Steps

1. Record the necessary efforts and used production components for manufacturing order.
2. Generate a cost estimation for the repair services provided.